Blog Details

For overseas customers, Morikawa Mining & Metallurgy can collaborate on industrial pump selection, product configuration, technical communication, spare parts supply, and delivery support.

In the early stages of a project, customers can submit information such as application industry, conveying medium, flow rate, head, particle size, solid content, and installation method via email, website inquiry forms, or other online methods. The company conducts preliminary analysis based on this information and assists in confirming the appropriate product series and configuration direction.

For complete equipment projects, technical discussions can cover pump models, wet end materials, sealing methods, drive configurations, installation forms, and supporting equipment. For replacement parts projects, matching assessments can be carried out based on original equipment models, part numbers, drawings, dimensions, and photos.

In terms of export delivery, packaging and transportation must be arranged according to product dimensions, weight, quantity, shipping method, and destination. Product instructions, technical parameters, assembly information, maintenance data, and other export documents should be confirmed according to the customer's project and the actual available information.

Different countries and regions may have variations in voltage, frequency, packaging, labeling, transportation, and project standards. Therefore, overseas customers should provide the destination country, project standards, and on-site electrical conditions as much as possible during the inquiry phase.

For post-delivery technical support, the company can provide installation guidance, operation recommendations, spare parts identification, and maintenance communication according to project conditions. Remote support can be conducted via email, video conferences, or online messaging, while the scope of on-site services needs to be confirmed based on the project location and contract conditions.